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Income and Sales Invoices

The Accounts Receivable Team deal with the following customer types:

The Accounts Receivable team supports the University in the following:

  • Management of the Student Ledger
    • Raising student invoices – Tuition, Accommodation, Misc
    • Account administration and adjustments
    • Debt management

We have dedicated Student Finance webpages providing extensive information.

The Accounts Receivable team supports the University in the following:

  • Management of the Commercial Ledger
    • Raising Sales Invoices (except Research specific)
    • Account administration and adjustments
    • Debt Management

Commercial frequently asked questions

Do you accept payment by credit card? (Non-student)

For our Commercial customers, payment by credit card is not available at this time due to our staff having to work remotely. We are currently investigating a solution and will provide an update on these pages soon.

Who do I contact if I am having difficulty paying? (Non-student)

Please email Accountsreceivable@exeter.ac.uk with full details of your situation and any proposed payment dates or payment schedule.

What reference should I use when paying a Commercial Invoice? (Non-student)

Please list your account number and invoice number when making the payment via bank transfer. These details are displayed on the invoice and statement of account.

How can I request a copy of an invoice? (Non-student)

Please email Accountsreceivable@exeter.ac.uk with your request.

How can I request a statement of account? (Non-student)

Please email Accountsreceivable@exeter.ac.uk with your request.

How do I contact Accounts Receivable?

The best way to contact our Accounts Receivable team is by email – Accountsreceivable@exeter.ac.uk

Income queries for Staff

The PS Connect portal provides details of services and information in the form of Knowledge Articles covering all income processes including how to:

  • Create a new customer account
  • Raise a sales invoice
  • Raise a credit note
  • Training, support and advice - policies & procedures and training resources

Please follow this link to access the