Support for students
We provide a wide range of support from dedicated teams to help you thrive throughout your time at university. Here is some guidance to help you find the best ways to get the information and assistance you need.
Get help online
SID Online is your way to access many of the University of 51³Ô¹ÏºÚÁÏ's support services and resources. Here you can find guidance on common issues and log questions with support teams. This might include questions about your course, mitigation, fees and funding, exams, or graduation.
You’ll find answers to many common academic and non-academic queries in the FAQs. If you can’t find the answer you need, log a question.
Wellbeing Support is not handled via SID Online, and here in Cornwall, you may want to contact a specific support service directly. You’ll find a list of these lower down.
Get help in person
When you need to talk to someone face-to-face you will find patient and friendly staff who can either answer your query immediately or put you in contact with someone who can resolve your issue quickly.
Penryn Info Point
The Info Point is your first point of contact for all academic queries. Get answers to questions about your course, assessments or mitigating circumstances.
Find us on the ground floor of the Peter Lanyon Building.
Open from 09:00-13:00, 14:00-17:00 Monday to Friday in term time and closed on weekends.
Contact us via or call us on +44 (0)1326 371800.
The Student Helpdesk
The Student Helpdesk offers help and advice on any aspect of university life whether you have a quick query or require specialist support.
Find us on Level 1 in the Exchange Library.
Open from 09:00-19:00 Monday to Friday in term time and closed on weekends.
Contact us via studenthelpdesk@fxplus.ac.uk or call +44(0)1326 370460.
Campus Safety and Support
The Safety and Support Team are here to help students and staff feel safe on campus. Reach out if you need first aid, or have welfare and security concerns.
Find us at Glasney Lodge.
We are available 24/7.
Contact us on +44(0)1326 255875 for non-emergencies.
Our 24 Hour Emergency Line is +44 (0)1326 254444
, the free on-campus safety app provides a quick and easy way to contact the Safety and Support team if you ever need urgent help while you’re on Penryn Campus.
In an emergency dial 999.
Student Support Services
See the full A to Z list of support and services for students